Refund Policy

Refund Policy

At PiccoloTV, we are committed to providing outstanding service to our valued customers. We are here to assist you if you encounter any issues with our services. Our Refund Policy outlines the circumstances under which you may qualify for a refund.

Subscription Refunds:

• Refund Eligibility: Subscription fees are generally non-refundable; exceptions may apply under specific circumstances.
• Eligible Circumstances: You may qualify for a refund if You experience technical issues or service disruptions that impede your access to our services. You are dissatisfied with the quality of our services and can provide specific reasons for your dissatisfaction.
• Non-Eligible Refunds: Refunds will not be granted after one month of continuous subscription or due to a change of mind or personal preference.

We encourage you to contact our customer support team if you encounter persistent technical issues or disruptions affecting your enjoyment of our services. They will assess your situation based on our Policy to determine if you qualify for a refund.

We are dedicated to providing a seamless entertainment experience, and your feedback is invaluable in helping us enhance our services. Thank you for choosing PiccoloTV.

Free Trial and Renewal:

• Free Trial: As part of our commitment to delivering exceptional service, we offer a free trial period for new subscribers. During this period, you can explore all the features and content available on PiccoloTV at no cost, allowing you to determine if our services meet your entertainment needs.
• Manual Renewal: Your subscription will not automatically renew at the end of the free trial period or upon expiration of any subscription term. We believe in giving our customers complete control over their subscription decisions. To continue enjoying our services, you can request an extension of your trial to a package of your choice by contacting us via WhatsApp or email. Alternatively, you can renew your subscription by visiting our website and following the simple steps.

Refund Process:

• Refund Request: To initiate a refund, please contact our dedicated customer support team at support@piccolotv.com. Kindly reach out within seven days of the initial purchase or the commencement of the subscription period, whichever comes first. Provide relevant details such as your account information, order number, and the reason for your refund request. Our support team will assist you and guide you through the process.
• Refund Review: Our team will carefully review the provided details once we receive your refund request. We will assess whether you meet the eligibility criteria outlined in our Refund Policy, including evaluating the reasons for your request to ensure alignment with our Policy. We aim to conduct this review promptly to provide a timely response.
• Refund Approval: If your refund request meets the eligibility criteria, we will proceed with processing the refund using the original method of payment used for the purchase. Depending on your bank or financial institution, this process typically takes 7-10 business days. We appreciate your patience during this period and strive to complete the refund once it is approved expeditiously.
• Notification: Once the refund has been processed, you will receive an email notification confirming the refund. This email will contain details regarding the refunded amount and any other pertinent information. Please note that the refund may take some time to reflect in your account, depending on your bank or financial institution’s processing time. If you have any further inquiries or concerns, please get in touch with our customer support team. We are here to assist you every step of the way.

Contact Us:

If you have any questions or concerns regarding our Refund Policy, please get in touch with us at support@piccolotv.com. We are dedicated to assisting you and ensuring your satisfaction with our services. You agree to abide by this Refund Policy by utilizing our website or services. This Refund Policy was last updated on 11-06-2024.