Refund Policy
At PiccoloTV, we are dedicated to delivering exceptional service to our valued customers. If you encounter any issues with our services, we are here to assist you. Our Refund Policy outlines the circumstances under which you may be eligible for a refund.
Subscription Refunds
Refund Eligibility:
Subscription fees are generally non-refundable; however, exceptions may apply under specific circumstances.
Eligible Circumstances:
You may qualify for a refund if:
You experience technical issues or service disruptions that prevent access to our services.
You are dissatisfied with the quality of our services and can provide specific reasons for your dissatisfaction.
Non-Eligible Refunds:
Refunds will not be granted after one month of continuous subscription or due to a change of mind or personal preference.
Refund Rights:
The client has the right to a full refund within the first 7 days of the subscription.
After 7 days, the client is entitled to a partial refund based on the portion of the service consumed.
If you encounter persistent technical issues or disruptions that affect your enjoyment of our services, we encourage you to contact our customer support team. They will assess your situation based on our policy to determine if you qualify for a refund.
At PiccoloTV, we strive to provide a seamless entertainment experience, and your feedback is invaluable in helping us improve our services. Thank you for choosing PiccoloTV.
Free Trial and Renewal
Free Trial:
As part of our commitment to exceptional service, we offer a free trial period for new subscribers. During this time, you can explore all the features and content available on PiccoloTV at no cost, allowing you to determine if our services meet your entertainment needs.
Manual Renewal:
Your subscription will not automatically renew at the end of the free trial period or upon expiration of any subscription term. We believe in giving our customers full control over their subscription decisions. To continue enjoying our services, you can request an extension of your trial or choose a package by contacting us via WhatsApp or email. Alternatively, you can renew your subscription by visiting our website and following the simple steps.
Refund Process
Refund Request:
To initiate a refund, please contact our customer support team at our contact form Reach out within seven days of the initial purchase or the start of the subscription period, whichever comes first. Provide relevant details such as your account information, order number, and the reason for your refund request. Our team will guide you through the process.
Refund Review:
Once we receive your refund request, our team will carefully review the provided details. We will assess whether your request meets the eligibility criteria outlined in our Refund Policy, including evaluating the reasons for your request to ensure alignment with our policy. We aim to complete this review promptly.
Refund Approval:
If your refund request meets the eligibility criteria, we will process the refund using the original payment method. Depending on your bank or financial institution, this process typically takes 7-10 business days. We appreciate your patience and strive to complete the refund as quickly as possible.
Notification:
Once the refund has been processed, you will receive an email notification confirming the refund. This email will include details about the refunded amount and other relevant information. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or financial institution’s processing time. If you have further questions or concerns, our customer support team is here to assist you.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at our contact form We are committed to assisting you and ensuring your satisfaction with our services.
By using our website or services, you agree to abide by this Refund Policy. This Refund Policy was last updated on 07-03-2025.
Thank you for choosing PiccoloTV!